Shipping and Returns
Orders are dispatched within 48 business hours from our Melbourne warehouse (always quicker when we can). Once orders leave our warehouse, they are in the trusty hands of Australia Post and are out of our control. If you have selected a tracked delivery option, you will not only receive your tracking number from us but updates from Australia Post too. Win. So please, double check that your email is entered correctly at the checkout. All parcels with tracking require a signature upon delivery. If you would like your order to be left at your door, please specify this in the notes section when ordering*
Express post: Next business day delivery from dispatch (for addresses within the next day postage network)
Parcel Post Victoria: Metro - up to 2 business days
Country - up to 5 business days
Parcel Post rest of Australia:
Metro - up to 3-6 business days
Country - Check with your local post office
Standard mail Victoria:
Metro - up to 3 business days
Country - up to 4 business days
Standard mail rest of Australia:
Metro - up to 5 business days
Country - up to 6 business days
If your trackable order has not been received within 10 business days please contact us and we will endeavor to track it down. Please check your delivery address has been entered correctly before finalising your order as we do not offer postage refunds for returned orders that are incorrectly addressed.
We will give a full unconditional refund on the price of any product purchased (exclusive of postage) when the product is returned to us in its original condition within 14 days.
We handle returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full minus shipping costs. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of 12 Health.
Please return to: 12 Health Po Box 239, Moorabbin, VIC 3189
Please visit www.12health.com for shipping to following countries: Austria, Belarus, Belgium, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom & United States of America.